Terms of service

Effective date: October 19, 2026

1. Who we are and agreeing to these terms

These Terms of Service ("Terms") govern your use of emglobalmarketing.com (the "Site") and any purchase you make through it. The Site is operated by EM Global Marketing LLC ("EM Global Marketing," "we," "us" or "our").

By using the Site, creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to create an account or place an order. Minors may use the Site only with the involvement of a parent or guardian.

3. Your account

You may shop as a guest or create an account. If you create an account, you agree to:

• Give accurate, current information and keep it up to date.
• Keep your password private and not share your account.
• Tell us right away at support@emglobalmarketing.com if you think someone has used your account without permission.

You are responsible for activity under your account. We may suspend or close accounts that break these Terms, are used for fraud, or put other customers or the Site at risk. You can close your account at any time by contacting us.

4. Products, descriptions, images and pricing

We work to describe and photograph our products accurately. Colors and details may look slightly different depending on your screen, and some photos show products in use for illustration.

Illustrative images: Some product and marketing images may include AI-generated people or illustrative scenes. Illustrations should not be understood as customer testimonials or endorsements unless expressly identified as such. Product descriptions and specifications explain what is included in your purchase.

Prices are in US dollars and do not include taxes or shipping unless stated. Prices, products and promotions can change without notice. If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel orders for that item and will refund any payment received.

5. Orders and payment

Your order is an offer to buy. We accept it when we ship the item and send a shipping confirmation. We may refuse or cancel any order, including for suspected fraud, product availability or pricing errors. If we cancel after you are charged, we will refund you in full.

Payments are processed securely by Shopify Payments and the other payment providers shown at checkout. We do not see or store your full card number. You confirm that you are authorized to use the payment method you provide.

Applicable sales tax is calculated at checkout based on your shipping address.

6. Shipping and delivery

We currently ship within the United States. Shipping options and costs are shown at checkout and described in our Shipping Policy.

Delivery times are estimates, not guarantees. Risk of loss passes to you when the carrier delivers your order. Please contact us promptly if your package is missing or damaged. Reporting visible delivery problems within 7 days helps us investigate; this requested reporting period does not limit statutory or warranty rights.

7. Returns, refunds and exchanges

You may request a return of eligible new, unused items in their original packaging within 30 calendar days of delivery, then send the return within 14 calendar days after authorization. Full details are in our Refund Policy. To start a return, email support@emglobalmarketing.com with your order number.

8. Product use and safety

Read and follow all instructions, warnings and age recommendations that come with each product. Supervise children when they use products such as art easels and whiteboard markers, and keep small parts away from young children.

Our personal-care products are for general everyday use. They are not medical devices and are not a substitute for advice from a doctor or dentist. If you have dental or gum problems or any medical condition, talk to a healthcare professional before using them.

Any express product warranty will be described in the applicable product listing, packaging, or warranty documentation. Products also carry any warranties and consumer protections required by applicable law, including implied warranties where applicable. Nothing in these Terms excludes or restricts those rights or remedies.

9. Purchases on other marketplaces

Our products may also be sold on Amazon, Walmart, eBay and other marketplaces. Purchases made there are governed by that marketplace's own terms, return policies and privacy policies, not these Terms. For help with those orders, contact the marketplace first; we are also happy to help where we can.

10. Emails and promotions

We send order and account emails, such as receipts and shipping updates, to every customer. We send marketing emails, such as new products and offers, only if you choose to receive them. You can unsubscribe at any time using the link in any marketing email.

Promotions and discount codes have their own conditions, cannot be exchanged for cash and may end at any time.

11. Reviews and messages you send

If you post a review or send us feedback, it must be honest and lawful and must not include anyone else's private information. You allow us to use, display and share it in connection with our business, including on the Site and in marketing. We may remove content that breaks these Terms.

12. Our content and trademarks

The Site and its content, including text, photos, graphics, logos and design, belong to us or our licensors and are protected by law. EM Global Marketing, MESOVIA and their logos are our trademarks. You may not copy, sell or reuse our content or trademarks without our written permission.

13. Things you may not do

You agree not to:

• Use the Site for anything illegal or fraudulent.
• Buy products for unauthorized resale in violation of these Terms.
• Try to access accounts, systems or data that are not yours.
• Use bots, scrapers or other tools to collect data from the Site or overload it.
• Upload viruses or harmful code, or interfere with how the Site works.

14. Website availability

We make reasonable efforts to keep the website accurate, secure, and available, but do not guarantee uninterrupted or error-free access. To the extent permitted by law, the website itself is provided on an "as available" basis. This statement does not disclaim warranties on products or limit consumer rights that cannot lawfully be excluded.

15. Limitation of liability

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when your order was accepted or that result from your unlawful use of the website.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of warranties that cannot lawfully be excluded, or any other liability or consumer remedy that applicable law does not permit us to exclude or limit.

16. Responsibility for misuse

You are responsible for your unlawful use of the website and for content you submit that infringes another person's rights. Any claim for losses arising from that conduct remains subject to applicable law. You are not required to reimburse us for losses caused by our own negligence, misconduct, or breach of these Terms.

17. Disputes and governing law

Please contact support@emglobalmarketing.com if you have a concern so we can try to resolve it. We aim to resolve complaints within 30 days. Contacting us does not prevent you from seeking urgent relief, exercising consumer rights, or filing a claim within an applicable deadline.

Maryland law governs these Terms, except where the mandatory laws applicable to you provide otherwise. You may bring a claim in any court available to you under applicable law, including an appropriate small claims court.

18. Changes to these terms

We may update these Terms from time to time. We will post the new version on this page and change the effective date. Changes do not apply to orders placed before they take effect. Continuing to use the Site after an update means you accept the new Terms.

19. Other terms

These Terms, together with the applicable Shipping Policy and Refund Policy, govern purchases through this website. Our Privacy Policy explains how personal information is handled.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision does not waive our right to enforce it later. Any transfer of our rights or obligations will not reduce your mandatory consumer rights.

20. Contact us

EM Global Marketing LLC
306 W Redwood St Ste 201, Baltimore, MD 21201, United States
Email: support@emglobalmarketing.com
Phone: 240-202-1575