Shipping policy

Effective date: October 28, 2026

Where we ship

We currently ship to addresses within the United States.

Processing time

Orders are usually packed and handed to the carrier within 3–7 business days after your order is placed. Business days are Monday through Friday, excluding holidays. We will email tracking information when your order ships.

Shipping rates

Standard shipping is $8.00. Standard shipping is free on orders of $70 or more. Express shipping is $15.00. Your applicable shipping options and charges are shown at checkout before you pay.

Free-shipping items

Products marked Free shipping on their product page ship at no charge within the contiguous United States. These items usually ship within 1–3 business days; some items take up to 7 business days to ship, as shown on the product page. Counting from the day you order, most of these items arrive within 3–10 business days, and larger items can take up to 12 business days. Each product page shows that item’s shipping time and when it should arrive. If your order contains both free-shipping items and other items, they may arrive in separate packages with separate tracking numbers, and shipping charges shown at checkout apply only to the other items.

Delivery estimates and express shipping

Processing time is separate from carrier transit time. Please review any delivery estimates shown at checkout. Unless a shorter processing time is expressly stated at checkout, the 3–7 business day processing period also applies to express orders. Express service refers to the carrier service after dispatch. Carrier delivery estimates are not guarantees.

Shipping delays and cancellations

If we cannot ship within the stated processing period, we will notify you and provide a revised shipment estimate when available. We will explain your options to accept the delay or cancel for a full refund of the unshipped merchandise and applicable shipping charges. We will obtain consent to delays and issue refunds as required by applicable law.

Delivery problems

Please make sure your shipping address is complete and correct. Contact support@emglobalmarketing.com promptly if an address needs correcting or your package is missing, damaged, or marked delivered but cannot be located. Address changes may not be possible after dispatch. Reporting visible delivery problems within 7 days helps us investigate with the carrier. This requested reporting period does not limit your statutory or applicable warranty rights.

Questions

Email support@emglobalmarketing.com or call 240-202-1575.