Refund Policy

Effective date: October 28, 2026

30-day returns

To request a return of an eligible item, contact us within 30 calendar days after delivery. Items returned because you changed your mind must be unused and in their original packaging. After we authorize the return, please send it within 14 calendar days using the instructions we provide.

How to start a return

Email support@emglobalmarketing.com with your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Please contact us before sending an item so we can identify and process your return.

Items shipped from partner warehouses

Some products, including those marked Free shipping, ship from partner warehouses in the United States. Items marked Free shipping can be returned if they arrive damaged, are defective, or are not what you ordered; they are not eligible for change-of-mind returns. When you start a return, we will tell you the correct return address, which may differ from the address used for other items. Please do not send a return before we confirm the address.

Damaged, defective, or incorrect items

Contact us promptly if your item arrives damaged, is defective, or differs from what you ordered. Please include your order number and, where reasonably possible, photos of the problem. Reporting visible delivery damage or incorrect items within 7 days helps us resolve the issue quickly. This requested period does not exclude claims for defects discovered later or limit statutory or warranty rights.

For confirmed damaged, defective, or incorrect items, we will cover reasonable return shipping when a return is required and provide an appropriate replacement or refund, subject to applicable law.

Exceptions to change-of-mind returns

Items marked Free shipping, opened or used consumable products, including air fryer liners, and opened or unsealed personal-care products are not eligible for change-of-mind returns. Gift cards and items clearly marked final sale are also excluded, except where required by law. These exclusions do not remove rights relating to defective, damaged, misdescribed, or incorrect goods.

Shipping charges

For change-of-mind returns, you pay return shipping, and original delivery charges are not refundable unless required by law. For returns caused by our error or a confirmed defect, we will cover return shipping and refund applicable original delivery charges as required by law.

Inspection and refunds

We will inspect your return and notify you of the outcome within 5 business days after receiving it. Approved refunds will be initiated to your original payment method within 10 business days after approval, or sooner where required by law. Your bank or payment provider may require additional time to post the credit. Refunds for canceled, unshipped orders follow the applicable legal deadlines rather than the return-inspection process.

Exchanges

The fastest way to get a different item is to request a return of the one you have and place a new order.

Orders from other marketplaces

Products bought on Amazon, Walmart, eBay, or other marketplaces follow that marketplace's return procedures and policies, subject to applicable law. Please start those returns through the marketplace.

Your consumer rights

This return policy provides additional benefits and does not limit rights or remedies available under applicable consumer-protection or warranty laws.

Questions

Email support@emglobalmarketing.com or call 240-202-1575.