FAQ
Air fryer liners
Which size liner do I need?
- 8 inch square: for square baskets in 5 to 8 qt air fryers.
- 8 inch round: for round baskets in 5 to 8 qt air fryers.
- 8 x 5.5 inch rectangle: for each basket of 8 to 10 qt dual basket air fryers.
Not sure? Measure the flat bottom of your basket. The liner should be about the same size or slightly smaller so air can still flow around it.
How hot can the liners go?
MESOVIA liners are heat safe up to 428°F (220°C).
What are they made of?
Unbleached, silicone-coated paper.
How do I use them safely?
Place one liner in the basket, add your food, and cook as usual. Always put food on the liner so it stays weighed down. Never preheat the air fryer with an empty liner inside, because it can lift into the heating element.
Can I reuse a liner?
No. The liners are disposable: use once, toss, and your basket stays clean.
Orders and shipping
Where do you ship?
We currently ship within the United States. See our Shipping Policy for rates and times.
How much is shipping?
Products marked Free shipping on their product page ship free within the contiguous United States. For other items, standard shipping is $8.00, and free on orders of $70 or more. Express shipping is $15.00.
How long will my order take?
Free-shipping items usually ship within 1–3 business days; some take up to 7 business days to ship. Each product page shows its own shipping and delivery time.
Other items are usually packed and handed to the carrier within 3–7 business days, Monday through Friday excluding holidays. Carrier transit time is additional. Unless stated otherwise at checkout, this processing period also applies to express orders.
Why did my order arrive in separate packages?
If your order includes both free-shipping items and other items, they may ship separately, each with its own tracking number. You'll receive tracking details by email for every package.
Do I need an account to order?
No. You can check out as a guest or create an account to track your orders.
Which payment methods do you accept?
All the payment options available are shown at checkout.
Returns
What is your return policy?
Request a return of eligible new, unused items in their original packaging within 30 calendar days of delivery, then send the return within 14 calendar days after authorization. Items marked Free shipping, opened air fryer liners and opened personal-care products are excluded from change-of-mind returns; they can still be returned if damaged, defective or incorrect. This does not limit statutory or warranty rights. Full details are in our Refund Policy.
Where do I send my return?
Please email support@emglobalmarketing.com with your order number before sending anything. We'll confirm the correct return address for your item, which may differ from item to item.
My order arrived damaged. What should I do?
Email support@emglobalmarketing.com promptly with your order number and, where reasonably possible, a photo. Reporting visible delivery problems within 7 days helps us investigate. This requested period does not limit statutory or warranty rights. We will provide an appropriate replacement or refund for confirmed damaged or defective items.
Other questions
Do you sell on Amazon and other marketplaces?
Our products may also be available on marketplaces such as Amazon. Orders placed there follow that marketplace's policies.
How do I contact you?
Email support@emglobalmarketing.com, call 240-202-1575, or use our contact form.